It is not easy maintaining a 5-star level of customer service. But if you fail in this department, you can expect to lose good customers no matter how good your food is.
Here are 3 simple ways to gain a 5-star Restaurant Customer Service
1. Start Things Right at the Very Beginning.
As mentioned, great food will bring you customers but a great service is will make them stay and keep coming back. A lousy service will only get you so far. It is the experience that the customers get during their dining that will leave the impression on them.
The moment they walk in your door, treat the best way you and your staff could. Every part of their dining experience should complement with the food that you are offering. Even with how you treat them until they leave will add to the overall impression that your restaurant will get.
2. Respond Immediately.
Waiting is one of the things that customers hate the most. It is part of the dining process, but making your customers wait more than they should will lessen the chance of them coming back. Always see to it that their needs are met in a timely fashion.
Customers whose needs and problems were solved in a satisfactory manner will always keep coming back for your restaurant. Whether it is serving their food or fixing a problem, you should deal with them the fastest way possible.
3. Integrate Technology to Assist You.
There’s only so much you or your staff can do manually. Technology has made our daily lives easier. Make sure that you use technology in your restaurant in order to help you deliver the best customer service you can.
There are multiple ways technology can make your life easier as a restaurateur. It can be the automation of the back-end restaurant processes like order tracking to avoid delivering a wrong order on a wrong table or simpler and easier billing for the customer.
Delivering an excellent customer service every time is must for every restaurant. That is the challenge that you will face every day. With proper preparation, good management and excellent staff, you are assured that customers will be back for years to come.